Shipping Returns Cart
SHIPPING:
Please allow 72 hours from when your order is first placed to be processed and shipped out. During the sale period, please allow up to 72 hours. Our cutoff time for same day dispatch is 12PM (Pacific Standard Time), Monday - Friday. Orders placed after the daily cutoff or on the weekend will be shipped the following business day. Please take note of time differences when considering delivery timeframes, especially for express orders.
For Domestic Orders, we offer the best price scenario when shipping that is based on your location and time of order. Although it can vary, it can likely offer up to 2 shipping options:
• Ground FedEx
• FedEx Home Delivery
Domestic orders ship via FedEx and do not require a signature for delivery. You may choose to add a signature to your package at checkout for an additional charge. If you know you won’t be home to receive your package, to avoid any lost or stolen packages, we highly recommend you use the complimentary FedEx Home Delivery Manager. The service allows you to provide delivery instructions, request your package be held at FedEx for pickup and sign up to receive email/phone alerts for your package.
For International orders, we offer 1 shipping option:
• DHL Express Shipping (4 business days after order is processed and received by carrier)
The customer is responsible for all shipping charges. We are not responsible for any lost, stolen or damaged shipments. Any claims must be made between the buyer and carrier.
Please be aware of customs, duty fees and taxes the customer will be liable to pay in any destination outside of the US. We are not responsible for any parcels returned for unpaid fees and will not issue refunds under these circumstances.
OCTOBRE ECLIPSE SALE
Use the discount code FEEL/PRIVATE5-50% for 50% off the Genuine Jean in Dume, Genuine Jean in White Waves, Premium Selvedge in Pure Indigo, Premium Black Selvedge, the Upcycled Collection, and the Bessette shorts only.
Use the discount code FEEL/PRIVATE5-25% for 25% off site wide.
The discount codes FEEL/PRIVATE5-25% and FEEL/PRIVATE5-50% are valid from Friday, October 4th 2024 at 9am EST through Sunday, October 27th 2024 at 11:59pm PST.
Any purchases made using the FEEL/PRIVATE5-25% or FEEL/PRIVATE5-50% promotional codes are eligible for immediate exchanges only for current stock, while stock lasts. Refunds are not accepted. Applying for a credit note is not accepted when using the code. Please reach out upon receipt (24 hours from delivery) to qualify for an exchange.
1 discount code is permitted per order. If you have a Credit Note from a previous swap, you may not use the Credit Note and FEEL/PRIVATE5-25% and FEEL/PRIVATE5-50% in the same order.
FEEL/PRIVATE5-25% and FEEL/PRIVATE5-50% are only valid for purchases made from Friday, October 4th 2024 at 9am EST through Sunday, October 27th 2024 at 11:59pm PST. The code cannot be applied to any orders before, or after those dates. Discounts cannot be applied to orders after they are placed.
PRE-ORDERS:
Pre-orders are only available for our The Dume Genuine and close on November 1st 2022.
There is a 6 - 10 week estimated shipping time from the time the pre-orders close, in which your order will be fulfilled. Timing may vary.
Please note that ALL pre-orders are considered FINAL SALE.
No refunds will be issued, however exchanges are always welcome while sizes Last.
RETURNS:
You must request a return or exchange within 7 days from the day your order is delivered through this form. The item(s) must be in original condition with the original packaging and all tags attached. Once approved, domestic returns must be received within 2 weeks, international returns must be received within 3 weeks. Returns received outside of these windows will be issued Credit Notes. Credit Notes are valid for 3 months from the date that are issued.
If you are planning to purchase some jeans as a gift, please do let us know prior so we can add extended window for exchanges. We do offer gift cards for purchase. Email us at customerservice@thefeelstudioinc.com.
Please note that ALL pre-orders and items purchased with any promotional discount code are considered FINAL SALE. No refunds will be issued, however exchanges are welcome while sizes last.
Please note any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume. Once we receive your request through the form, we will send you a Return Authorization Number (RA Number). The item/s must be returned to our warehouse before the refund is made.
The customer is responsible for return shipping costs. A restock fee of $12 will be deducted from your refund for the returned items. The Feel Studio is not responsible for any lost, stolen, or damaged shipments.
If approved for a size swap, you will receive a Credit Note. Please note, Credit Notes may not be changed to refunds once they are approved and issued. Credit Notes are valid for 3 months from the date that are issued.
Items labeled final sale are not eligible for returns.