FAQ


WHERE CAN I PURCHASE THE FEEL STUDIO INC?

The Feel Studio Inc. garments are exclusively available here at our www.thefeelstudioinc.com online store, and cannot be purchased via any other website or store. 


WHAT CURRENCY DO YOU CHARGE?

All of our products are priced in US Dollars (USD).
Your credit card will be charged in US Dollars and then converted to your local currency on your bank statement.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and we accept Paypal.

 

HOW CAN I CONTACT YOU?

You can contact us by sending an e-mail to customerservice@thefeelstudioinc.com and one of our customer service specialists will get back to you as soon as possible. Please allow up to 48 hours for a reply.

Our customer service team is available online 5 days a week, Monday - Friday United States PST. Any enquiries sent on Saturday-Sunday or public holiday will be responded to the following business day.

 

WHAT SIZE SHOULD I ORDER?

It’s true, sizing can be difficult, that’s why we’re here to help! We recommend taking our Find Your Fit Quiz for our best size suggestions and watching a video testimonial or two. You can also compare your measurements to our size charts. On each product page you can find individual garment notes under view measurements. If you are still not sure, don’t worry, email us at customerservice@thefeelstudioinc.com

 

WHERE DO YOU SHIP TO?

We offer United States domestic and global shipping with the option of standard or express shipping to all destinations. The cost of shipping will be added at checkout to your total.

Packages will be sent from our central warehouse in Los Angeles. See Shipping & Returns page for more information.

 

WHERE ARE THE FEEL STUDIO INC. PIECES MADE?

The Feel Studio Inc. garments are designed, assembled, and sustainably washed by our team in California. All our garments are The Feel Studio Inc. original designs and each print is trademarked to our brand.

 

WHAT IS OUR RETURN POLICY?

We understand that sometimes things just don't work out, therefore, The Feel Studio Inc. will accept returns on purchases, provided the Return Authorization request is made within 7 days of receiving the package and meets our return policy. All original packaging must be included and the branded tag must be attached to the jeans.  

All returns need to be sent our warehouse located in Los Angeles, California.
Please do not attempt to return your item until you have filled out this form, and received an email from us with your Return Authorization (RA) number. We will not be able to issue you a refund without an RA number.

If our customer service approves your order for a size swap, all Credit Notes are final once issued.

Due to the limited availability of our product, we cannot hold stock for size swaps.

Items labeled final sale are not eligible for returns.

Please read more in our Returns Policy page.

 

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

Our garments pass three quality control inspections to ensure they are the highest standards. However, if you have a concern please contact us within 1 day of receiving your garment so we can review. 

 

LOST, STOLEN OR DAMAGED SHIPMENTS/RETURNS.

We are not responsible for any lost, stolen or damaged shipments.
All claims must be made between the buyer and carrier.

 

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?

Yes. We do not store any credit card details nor do we share your personal information with any third party.

 

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

Please note that once an order is placed, it cannot be changed or cancelled. Once orders are placed they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the item/s have been received.

The Feel Studio Inc. cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order.

Please ensure you check all shipping details carefully before submitting your order.